At Sharples Lettings, safeguarding the privacy and security of your data is our paramount concern. We are committed to handling your data transparently, fairly, and in compliance with applicable data protection regulations and laws. This privacy notice aims to elucidate the types of personal data Sharples Lettings may collect from you when you interact with us through various channels, including our website, offices, mobile applications, and online platforms. It also outlines how we process, share, and store your data.
We trust this notice addresses any queries you may have. For further clarification, please feel free to contact us. Note that we may update this notice periodically, and any significant changes will be communicated to you. You are also encouraged to review this notice periodically.
Sharples Lettings is a property management company registered in England and Wales, catering to the Furness district, specifically Barrow, Dalton, and Ulverston. As Sharples Lettings, “we” or “us,” we collect and process your personal information in adherence to this privacy notice and applicable data protection laws. This notice furnishes you with essential information about your rights, obligations, and how, why, and when we collect and process your personal data.
We collect and process your personal data for various reasons, including:
This includes information you provide when contacting us in person, through our website, via telephone, email, post, or our mobile application. We may also collect data when you inquire about a property, apply for a tenancy, or engage in other relevant activities.
We process customer data based on our legitimate interests, including:
Sharples Lettings processes your personal data for specific purposes, including:
You have the right to withdraw your consent for receiving promotional offers and marketing materials at any time.
We retain personal information only for as long as necessary and have retention policies in place to meet our legal obligations. Specific areas and associated retention periods include health and safety-related matters (up to 40 years), property rentals (up to 15 years), and direct marketing information (up to 2 years unless you opt out within this time). Other data is retained in line with the statute of limitations (up to 6 years).
We do not sell your personal information to third parties and only share or disclose it when necessary, as outlined in this notice or as legally required. This may include sharing information to comply with legal obligations, enforce contracts, protect our rights, property, safety, and that of our customers or others. When sharing data with third parties, we ensure appropriate safeguards are in place to protect your personal data. Some suppliers may store data outside the UK or EEA, but we ensure compliance with data protection requirements.
To make our communications effective and relevant, we may use information you have provided directly to tailor future communications through your preferred method or social media channels. Your information will be shared in an encrypted format and not used for their purposes. You have the right to opt out of receiving marketing materials, and you can control the kind of advertising you see directly through relevant social media platforms.
You have the right to access any personal information we process about you and request information about the purposes of the processing, categories of personal data involved, recipients to whom the personal data has been or will be disclosed, retention period for your personal data, and information about the source if we did not collect the data directly from you. You can request corrections or additions if you believe we hold incomplete or inaccurate data about you. You also have the right to request the erasure of your personal data, restrict its processing, opt out of direct marketing, and be informed about any automated decision-making processes we use. To exercise your rights or make related requests, please contact us using the details provided in the “Further details” section. We may ask for identity verification to protect your data’s security.
If you choose not to provide your personal data, we may be unable to offer our products or services, as certain information is necessary for the reservation process and contract fulfilment.
If you have concerns about our data processing practices or believe we have processed your data unfairly or non-compliant with relevant data protection laws, please contact us to raise a complaint. We will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority, such as the Information Commissioner’s Office.