Emergency Contacts
Getting the Right Help When You Need it
Who You Should Contact During an Emergency
Our Emergency page is a vital resource designed to guide you through various types of unforeseen situations that may arise during your tenancy. From gas leaks to power outages, we’ve compiled essential information on how to respond and who to contact. Your safety and well-being are our top priorities, and this page is here to ensure you have the necessary guidance when you need it most.
Gas or Carbon Monoxide Leak
- Call 0800 111 999 if you suspect a gas leak
- Open all windows and doors to help ventilate your home
- Avoid turning powerswitches on/off and ensure there are no naked flames
Water or Wastewater Leak
- Call 0345 672 3723 if you property is flooded
- Switch of your water and try to identify the source of the leak
- Visit www.unitedutilities.com/emergencies/ for more information
Power Outages
- Call 105 to report any power outages
- Remain calm and see if your neighbours are experiencing one too
- Visit www.powercut105.com for more information
What is an Emergency & Who to Contact
Emergencies come in various forms, and it’s crucial to distinguish between urgent and less urgent situations. Urgent emergencies, such as gas leaks, power cuts, or flooding, demand immediate attention.
In these cases, your safety is the top priority. If you suspect a gas leak, call 0800 111 999 and follow safety guidelines. For power outages or flooding, take swift action, using the information above, to protect yourself and property.
For less urgent emergencies, where your health and well-being are not immediately at risk, prioritise your safety first. Then, notify us via email at [email protected] or call us at 01229 445017 as soon as possible.
Our team is here to address your concerns and provide guidance, ensuring that both urgent and less urgent situations are handled with the care and attention they deserve.
What to Do in the Event of a Gas Leak
In the event of a gas leak, your immediate priority is ensuring your safety. Follow these crucial steps:
Evacuate Immediately: Leave the property immediately. Do not attempt to investigate or fix the issue yourself.
Call for Professional Assistance: Dial the National Gas Emergency Service at 0800 111 999. Report the gas leak and follow their guidance.
Ventilate the Area: Open all windows and doors to allow fresh air in and ventilate the space.
Avoid Flames and Switches: Steer clear of any potential ignition sources. Refrain from lighting matches, using lighters, or operating electrical switches.
Wait for Professionals: Once you’ve taken these initial steps, wait for professional assistance to arrive. Do not re-enter the property until it has been declared safe.
Remember, your safety is our top priority. By promptly reporting and responding to a gas leak, you contribute to a swift and effective resolution of the situation.
How to Respond to a Leak or Flooding
In the event of a leak or flooding, your swift response is crucial. Follow these essential steps to protect yourself and minimise damage:
Identify the Source: If it’s safe to do so, identify and try to contain the source of the leak. For flooding, turn off the water supply if possible.
Evacuate if Necessary: If the situation escalates or poses a risk, evacuate the area immediately.
Call for Assistance: Contact us as soon as possible at [email protected] or 01229 445017 to report the issue. Provide details about the situation and follow any guidance we offer.
Protect Valuables: If it’s safe, attempt to protect valuable belongings from further damage.
Document the Damage: Take photos or videos of the affected areas. This documentation can be helpful for insurance purposes.
Wait for Professional Help: Once you’ve taken these initial steps, await guidance from our team. We’ll provide assistance and coordinate any necessary repairs.
Remember, your safety is our primary concern. By acting promptly and following these steps, you contribute to a more effective resolution of the situation.
What to Do if There's a Power Outage
In the event of a power outage, take these steps to safeguard yourself and navigate the situation:
Check for General Outages: Verify if the power outage is affecting your entire area or just your property. Check with neighbors or local news sources for information.
Contact Utility Provider: If the outage seems widespread, contact your utility provider to report the issue. Follow any instructions they provide.
Secure Perishables: If the outage is prolonged, take precautions to preserve perishable food items by keeping the refrigerator and freezer closed as much as possible.
Use Battery-Powered Devices: Utilise battery-powered devices for communication and lighting. Keep your mobile phone charged and maintain access to important information.
Notify Us: Report the power outage to us at [email protected] or 01229 445017. Provide details about the situation and any steps you’ve taken.
Wait for Restoration: Patience is key. Await updates from your utility provider regarding the restoration of power.
