If you need to report an issue or request a repair you can contact us on [email protected] or call us at 01229 445017
The landlord is responsible for all repairs associated with aging and general wear and tear. You’ll only be responsible for damages that you directly cause or for small things like changing light bulbs.
You can email us on [email protected] and we’ll always aim to respond as soon as possible. However if their is an emergency you may need to report this to an authority body such as The National Gas Emergency Service. For more information please see our Emergency page.
We understand that accidents happen so if you have accidentally caused damaged resulting in the need for a repair please report this as soon as possible. You may be liable to contribute to the repair fee but it will depend on the situation.
As a tenant, you’re typically responsible for electricity, gas, water, and related services like internet and TV. The landlord generally covers broader expenses such as structural maintenance, property insurance, and communal areas if applicable. Refer to your tenancy agreement for specific details, and feel free to clarify any questions with your landlord or letting agency.
Tenants have the flexibility to choose their utility providers. On move-in day, we submit meter readings to the property’s existing supplier, but tenants are free to switch providers if they wish.
If you experience utility issues, promptly report them to our team at Sharples Lettings. For emergencies like power outages or major water leaks, please contact the relevant service providers immediately. For more information visit our Emergency page.
Renting a property with Sharples Lettings is a straightforward process. Begin by filling out a brief form where you’ll answer some personal questions. Following this, we’ll conduct a credit check as part of our standard procedure. Additionally, you’ll provide proof of your income. For more information see our Tenant Requirements page.
Once these steps are completed, our dedicated team will work diligently to match you with a property that aligns with your needs.
The application process with Sharples Lettings is streamlined. After filling out the form, we typically require minimal documentation. Your proof of income is the key document needed to proceed. Our aim is to simplify the process, ensuring a hassle-free experience for you as you apply for your desired property.
Yes, we do conduct a credit check as part of the application process. Importantly, a credit check is not intended to have a significant impact on your application. Rather, it serves as a tool to gain insight into your financial situation.
We are committed to working with all our tenants, understanding that individual circumstances vary. Our goal is to assist you in finding a great home, and we approach the application process with flexibility and a focus on your overall housing needs.
We strive for promptness to minimise the duration properties remain vacant. Upon distributing application forms during viewings, we recommend their return within 7 days to initiate the consideration process. From this stage, the timeframe typically ranges from 3-7 days, occasionally quicker.
While there are no stringent rules, we do expect the property to be returned in the same condition it was provided to you.
While moving out, a general cleanup is important to ensure the property is well-maintained. This includes basic cleanliness and tidiness to uphold the standard of the property.
In the majority of cases, yes, you can certainly extend your lease. However, it’s crucial to note that the possibility of renewal depends on the landlord’s preferences and plans for the property.
If the landlord intends to continue renting and you’re interested in extending your tenancy, we’ll work with both parties to facilitate the process, ensuring a clear and mutually beneficial agreement.
The return of your security deposit is a straightforward process. We’ll conduct a brief check of the property to ensure it is in the same standard as when you received it. If there are no issues identified, you can expect a prompt return of your deposit.
An Energy Performance Certificate (EPC) is a document that assesses the energy efficiency of a property. It provides information about the property’s energy use, carbon emissions, and offers recommendations to improve efficiency.
The EPC is crucial for several reasons:
Energy Efficiency: It indicates how energy-efficient the property is, helping tenants understand potential utility costs.
Environmental Impact: The EPC outlines the property’s carbon footprint, contributing to environmental considerations.
Compliance: It is a legal requirement to have an EPC when selling or renting a property, ensuring compliance with energy performance regulations.
Tenant Awareness: The EPC informs tenants about the property’s environmental impact and enables them to make informed decisions regarding energy consumption.
Overall, an EPC is essential for promoting energy efficiency, reducing environmental impact, and meeting legal standards in property transactions.
We strive to provide you with comprehensive information about the safety features and certifications of the property. However, if you have specific requests or questions regarding safety measures, certifications, or any other details, don’t hesitate to ask.
Your safety and peace of mind are our priorities, and we’re here to ensure you have all the information you need for a secure and comfortable living experience.
While we conduct thorough safety checks beforehand to ensure properties are safe for occupancy, if you ever suspect or notice a potential safety hazard, please get in touch with us immediately. Your safety is paramount, and we’re here to address any concerns promptly.
If you suspect a gas leak, your immediate action is crucial for safety. Call the National Gas Emergency Service at 0800 111 999. Meanwhile, follow these steps:
These steps are essential for your safety while awaiting professional assistance. Your prompt response and adherence to safety measures contribute to a swift and effective resolution of the situation.